EFQM

Performance Management Excellence Models

 

EFQM Excellence Model is a widely-used Business Excellence Framework in Europe, with over 30,000 businesses using the Excellence Model to improve performance and increase their bottom-line.

 

Promoted by the European Foundation for Quality Management, this model represents a framework for organisational management systems, aiming to offer support to organisations in gaining competitive advantage.

 

Criteria

This excellence model uses nine key criteria in order to assess strengths and improvement areas:

EFQM

Source: adapted after The European Foundation for Quality Management (EFQM) Excellence Model


Implementation


EFQM Excellence Award is not a standard, but more a diagnostic tool and management framework (Dahlgaard-Park, 2008). In practice, this model can be used:

  • To recognise and promote the most successful customer experience offered.
  • To develop the organisational vision and goals for the future in a tangible, measurable way.
  • To assess the health within the organisation’s processes: resource allocation, generate business plans and managing priorities.
  • To identify and understand the systemic nature of the business, the key linkages, the cause-and-effect relationships.

 

Reference

 

Additional resource

Integration : Excellence Models

 

Certified KPI Professional training

smartKPIs Premium

Performance Management Books