Performance Management Excellence Models


EFQM Excellence Model is a widely-used Business Excellence Framework in Europe, with over 30,000 businesses using the Excellence Model to improve performance and increase their bottom-line.


Promoted by the European Foundation for Quality Management, this model represents a framework for organisational management systems, aiming to offer support to organisations in gaining competitive advantage.



This excellence model uses nine key criteria in order to assess strengths and improvement areas:


Source: adapted after The European Foundation for Quality Management (EFQM) Excellence Model


EFQM Excellence Award is not a standard, but more a diagnostic tool and management framework (Dahlgaard-Park, 2008). In practice, this model can be used:

  • To recognise and promote the most successful customer experience offered.
  • To develop the organisational vision and goals for the future in a tangible, measurable way.
  • To assess the health within the organisation’s processes: resource allocation, generate business plans and managing priorities.
  • To identify and understand the systemic nature of the business, the key linkages, the cause-and-effect relationships.




Additional resource

Integration : Excellence Models


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